Airline Passengers' Bill of Rights

The Airline Passengers' Bill of Rights is needed because the Airline industry has become so insenstive to customer needs that only legislation will change this situation.

Read about it here

Excerpt:

More than 1,000 passengers on nine different JetBlue flights were stranded on the tarmac for what must have seemed an eternity at John F. Kennedy International Airport in New York during Wednesday’s snow storm. One flight, bound for Aruba, sat for nearly 11 hours, according to some reports.

The air and toilets on the plane went foul, and the passengers, who well understood the impact of the snow, were given little or no information about why they couldn’t just be set free in the terminal. Roll a stairway over? Bring a bus? Allow them to walk? No? Why not?

Coalition for an Airline Passengers' Bill of Rights

The proposed "Bill of Rights" (below the top four ... see above link for the complete list!):

1. Notify passengers within ten minutes of a delay of known diversions, delays and cancellations via airport overhead announcement, on aircraft announcement, and posting on airport television monitors.
   
2. Establish procedures for returning passengers to terminal gate when delays occur so that no plane sits on the tarmac for longer than three hours without connecting to a gate.
   
3. Provide for the essential needs of passengers during air- or ground-based delays of longer than 3 hours, including food, water, sanitary facilities, and access to medical attention.
   
4. Provide for the needs of disabled, elderly and special needs passengers by establishing procedures for assisting with the moving and retrieving of baggage, and the moving of passengers from one area of airport to another at all times by airline personnel.
   

Sign the Petition