6.02.2010

What I learned from Fraud on CC

Earlier Post



What I did right:

  • I check my CC balances every day and keep an eye out for anything suspicious
  • Because both my wife and I use common credit cards, we talk about our expenditures and know what each are spending (we have a weekly financial meeting every Tuesday night (about 15-20 min) to review all finances
  • We use Mint to aggregate all spending in one place. Mint is a great service and I highly recommend it. As a matter of fact, it was on Mint that I first saw the fraud
  • I called my CC provider immediately when I had suspicious activity. I also called the restaurant where I had last used the card (spoke to the manager there)
  • Later in the day when I checked the Chase CC site directly and saw additional fraudulent activity, I called Chase and canceled the card (its replacement is to arrive today)
  • I followed up yesterday with a call to the Chase fraud department

What I could have done better:


  • I immediately shredded the card Monday night. This turned out to be a minor mistake as when you call Chase they want the CC # or at least the last 4 digits. Additionally the hot line number for the card was on the back and I had a hard time finding the correct number at Chase to call
  • When I called Chase and had the phone menu system, I was unable to get to a real person without the card #. Ultimately I was able to get the last four digits of the card # from our WF bill pay system


2 comments:

  1. I mentioned this in my previous post. I received superb customer care from Chase!

    ReplyDelete
  2. Stay away from places that print out your whole card number on the receipt. Use only vendors that print out the last digits.

    ReplyDelete

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