An all-nighter

Wells Fargo Fixes Computer Problem, Restores Service

Kathee did an all-nighter working on this. (A tribute to the technology workers at Wells Fargo who have the expertise and the dedication to resolve problems!)

When I awoke this morning, she had been awake since yesterday morning at 5:30.

Excerpt:

Avid Modjtabai, head of Wells Fargo's Technology and Information Group:

"Using our back-up facilities, we restored Internet banking service in about one hour and 40 minutes Sunday, Aug. 19, and within hours, customers could access Wells Fargo Phone Bank Centers and make basic ATM transactions, such as withdrawing cash and making deposits at our ATMs but not at non-Wells Fargo ATMs. All point-of sales transactions, processing for mortgage, home equity, student loans, ACH, wire transfers and remittances, are now up and running. Our customers hold us to a high standard of trust and reliability and we want to assure them that all data about their accounts has remained safe and secure throughout this disruption. We apologize for the inconvenience this caused them. We thank the hundreds of team members in our technology group for working so hard to resolve this problem."